Effective Date: [December 14th, 2023]
Thank you for shopping at RIVACRYSTALS. We appreciate your business and want to ensure your satisfaction with our products. Please review our refund and return policy below.
1. Returns
1.1 Eligibility
We accept returns for products that meet the following criteria:
The item must be unused, undamaged, and in its original packaging.
The return request must be initiated within 24 hours from the date of purchase.
1.2 Process
To initiate a return, please contact us at info@rivacrystals.com or +962777496864
1.3 Shipping
Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
2. Refunds
2.1 Eligibility
Refunds will be issued for eligible returns according to the criteria outlined in Section 1.
2.2 Processing Time
Refunds will be processed within 5 business days of receiving the returned item.
2.3 Method of Refund
Refunds will be issued as a purchase credit.
3. Exchanges
If you need different product, please initiate an exchange request by contacting us at info@rivacrystals.com or by calling +962777496864.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@rivacrystals.com or +962777496864. We will provide instructions for returning the item.
5. Contact Information
If you have any questions about our refund and return policy, please contact our customer service at info@rivacrystals.com or +962777496864.
6. Changes to this Policy
We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website.